Easier said than done

I did it.

I stepped on people's toes and they are not very happy with me.

Black faces, mumblings and finger-pointing behind my back.

"She should doing our work for a day and experience it. She thinks our job is easy, and we very free, is it??..."

Sigh...I wish I was not given this task...to be the bad guy...

A colleague from the other office had this advice for me when I told him I received this task.

"You can have a lot of brilliant ideas to change the process and system, but at the end of it, it's the people's mindset you have to change. Afterall, the process and system are still very 'manual', you need people to work in it. So to change their mindset, firstly and most importantly, the improvements you recommend must not add on to their workload..."

Easier said than done...bleh...